FAQ

FAQ | Pack & Happy

Frequently Asked Questions

Welcome to the Pack & Happy FAQ page. Below are answers to some of the most common questions from our customers. If you need further help, feel free to contact us.

1. What type of materials are used in your luggage? Our luggage is made from high-quality, durable materials including polycarbonate, ABS, and water-resistant fabrics for long-lasting use.
2. Are your bags airline-approved for carry-on? Yes, most of our carry-on luggage meets international airline size standards. Please check product details for specific measurements.
3. Do you offer sets or bundles? Absolutely! We offer convenient luggage sets for travelers who need multiple sizes at a better value.
4. Can I cancel my order after placing it? Orders can be canceled within 2 hours of purchase. Please email us immediately at sales@pckxgo.com.
5. How do I clean my travel bag? Use a soft cloth with mild soap and water. Avoid harsh chemicals or machine washing unless otherwise noted.
6. Do your bags come with a warranty? Yes, all our products include a 12-month limited warranty against manufacturing defects.
7. Can I customize my luggage? At this time, we do not offer personalization. However, this is a feature we are exploring for the future.
8. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, and Shopify Payments.
9. Is my payment information secure? Yes, we use industry-standard SSL encryption to keep all transactions safe and secure.
10. How can I change my shipping address? Email us as soon as possible at sales@pckxgo.com. Once your order ships, we may not be able to update the address.
11. Do you ship internationally? Yes, we ship worldwide. Shipping fees and delivery times vary depending on location.
12. Will I receive a tracking number? Yes, tracking information will be emailed to you once your order has shipped.
13. What if I never received my order? Please contact us with your order number. We’ll investigate and resolve the issue promptly.
14. Do you accept returns on used items? Items must be unused and in original condition to qualify for a return.
15. How long do refunds take to process? Refunds are typically processed within 5–10 business days after we receive your returned item.
16. What is your return shipping policy? Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
17. Can I buy gift cards from your store? Yes! Digital gift cards are available and delivered via email. They make great travel gifts!
18. Are your bags waterproof? Many of our products are water-resistant, but not fully waterproof. Please check product details for specifics.
19. How do I know which size is right for me? Each product page includes detailed dimensions. If you need advice, feel free to contact us!
20. How can I contact customer support? You can reach us at:

PACK HAPPY TRAVEL, LLC
📍 8716 N. Sycamore Ave, Kansas City, MO 64157
📧 Email: sales@pckxgo.com
📞 Phone: +1 325-710-7118

Thank you for choosing Pack & Happy — helping travelers stay organized and stylish wherever they go!