Store Policy

Store Policy | Pack & Happy

Store Policy

Welcome to Pack & Happy, your go-to destination for premium travel luggage, suitcases, and travel bags. We are committed to ensuring a safe and satisfying shopping experience. Please review our store policies below.

Company Information

Store Name: Pack & Happy

Business Name: PACK HAPPY TRAVEL, LLC

Email: sales@pckxgo.com

Address: 8716 N. Sycamore Ave, Kansas City, MO 64157

Phone: +1 325-710-7118

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification once your order has shipped.

Shipping Policy

  • USA: Free shipping, estimated delivery within 7 business days.
  • Europe: Free shipping, estimated delivery within 15 business days.
  • International: Shipping rates vary by destination. Customers are responsible for any customs duties or taxes.

Returns & Refunds

We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Please contact us at sales@pckxgo.com to initiate a return. Customers are responsible for return shipping unless the item was defective or incorrect.

Damaged or Defective Items

If you received a damaged or defective product, please contact us within 7 days of receipt with a photo and description of the issue. We’ll be happy to send a replacement or process a refund.

Privacy Policy

Your privacy is important to us. We only collect necessary information to fulfill your order and do not share your data with third parties without your consent. For more details, please refer to our full Privacy Policy page.

Payment Methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shopify Payments

Contact Us

If you have any questions regarding our policies or need support, feel free to contact us:

Email: sales@pckxgo.com

Phone: +1 325-710-7118

Address: 8716 N. Sycamore Ave, Kansas City, MO 64157

Thank you for choosing Pack & Happy. Travel smarter. Travel happier.